A.D.E Wills Terms and Conditions

 
1. These terms and conditions
1.1 These are the terms and conditions on which we supply Documents and Services (as defined below) to you.
1.2 Please read these terms and conditions carefully before you request our Services or purchase our Documents. These terms and conditions tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms and conditions or require any changes, please contact us to discuss.
2. Definitions and interpretation
2.1 “Consultation” means a scheduled and paid direct, one-to-one engagement between us and the client; or between us, the client and a third party, including but not limited to a spouse or other family member, where the latter is present at the client’s request or with their unprompted permission. 
 
2.2 “Draft Document(s)” means any piece of written, printed, or electronic matter that provides information, including but not limited to Wills, lasting powers of attorneys and trust deeds, ordered by you and produced by us in accordance with your initial instructions but are subject to your confirmation of its contents before being finalised. 
 
2.3 “Document(s)” means any piece of written, printed, or electronic matter that provides information, including but not limited to Wills, lasting powers of attorneys and trust deeds, ordered by you and produced and sold by us in accordance with your initial instructions and we have received your confirmation as to its contents.  
2.4 “Home Visit Appointment” means a scheduled and paid direct, one-to-one engagement between us and the client; or between us, the client and a third party, including but not limited to a spouse or other family member, where the latter is present at the client’s request or with their unprompted permission, which is requested by the client to take place at the client’s residence, or a preferred meeting location which is separate from the client’s residence, but which requires us to travel to the location. The purpose of a Home Visit Appointment can include, but not be limited to, a Consultation, an Instructions Meeting, and/or a Signing Meeting. 
 
2.5 “Instructions Meeting” means a scheduled and paid direct, one-to-one engagement between us and the client; or between us, the client and a third party, including but not limited to a spouse or other family member, where the latter is present at the client’s request or with their unprompted permission, provided by us as part of the Telephone Will Writing or LPA Services with the specific purpose of taking details and instructions to produce Draft Documents for you.  
 
2.6 “Optional LPA Services” means Services which are available from us to assist or facilitate the LPA Services and are provided in isolation or in addition to the LPA Services requested, and include, but are not limited to, Printed Services, OPG Correspondence Packages, Home Visits and Mental Capacity Assessment Services. 
 
2.7 “Optional Will Writing Services” means Services which are available from us to assist or facilitate the Will Writing Services or LPA Services and are provided in isolation or in addition to the Will Writing Services and LPA Services, and include, but are not limited to, Land Registry Title Register Search, Certainty Registration, Letters of Wishes, Will Witnessing Services, Will Signing Services, Home Visit Services, Trust Services, Severing a Joint Tenancy, Converting a Tenancy in Common to a Joint Tenancy, Mental Capacity Assessment Services and Printed Services. 
 
2.8 “Privacy Policy” means the privacy policy on our Website which can be found at https://www.adewills.co.uk/privacy-policy.
2.9 “Services” means the service provided by A.D.E Wills, whether online, in person or over the telephone, in regards, but not limited to Will Writing Services and Lasting Powers of Attorney (‘LPA’) Services. 
2.10 “Website” means https://www.adewills.co.uk.
2.11 “we”, “us”, “our” means Edward Henry Richings t/a A.D.E Wills (‘A.D.E Wills’).
2.12 “you”, “your”, “yours” means the client ordering any Documents and/or Services from us.
2.13 “Writing” includes emails. When we use the words “writing” or “written” in these terms and conditions, this includes emails.
3. Information about us and how to contact us
 
3.1 We are Edward Henry Richings t/a A.D.E Wills, a sole tradership operating in England and Wales. Our registered office is 20 Northampton Road, Oxford, OX1 4TG.
3.2. You can contact us by writing to us at info@adewills.co.uk or by post at the address above. Any request, notification, communication or notice under these terms and conditions may be made by A.D.E Wills or on behalf of A.D.E Wills via any email address of the domain adewills.co.uk (namely, ‘name or function’ @adewills.co.uk) as well as by other means such as post. However, the use of such an email address should not be relied upon as evidence that the communication has been sent by A.D.E Wills.
3.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
 
4. Advice Consultation Services 
 
4.1 Our contract with you 
 
4.1.1 Our acceptance of your order for the Advice Consultation Services will take place at the time when we receive and process your instructions and sufficient photo and address ID, at which point a contract will come into existence between you and us.
 
4.1.2 Your instructions can be provided by, but not limited to, phone calls, the Website, email, in person, social media messaging or text. 
 
4.1.3 By providing us with your instructions for Advice Consultation Services, you agree to be bound by these terms and conditions and our Privacy Policy. 
 
4.2 Our services 
 
4.2.1 Please check that the Advice Consultation Services we offer are suitable for your use before you provide your instructions to us. It is important that you read through the various pages on our Website before you provide instructions for the Advice Consultation Services.
 
4.2.2 The Advice Consultation Services are not suitable for you if your permanent home is not in England or Wales or if you own a business, agricultural property or assets outside of the UK. 
 
4.2.3 You must be 18 years of age or older in order to be able to provide instructions to us for Advice Consultation Services. 
 
4.2.4 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of providing us with your instructions for the Advice Consultation Services and are not false or misleading or misrepresent your identity. Where requested, you must provide us with valid and complete contact details including your date of birth, a valid email address and a valid residential address.
 
4.2.5 The Advice Consultation Services are intended for your use only and you warrant that any advice or information provided in the Advice Consultation Services to you by us are not for resale and that you are acting as principal only and not as agent for another party. We shall not be liable for the Documents and/or Services to any third party.
 
4.3 Your rights to make changes
 
4.3.1 You have the right to reschedule your Advice Consultation Service no later than 24 hours before the time at which the Advice Consultation Service is scheduled. Only in the event of extenuating circumstances, as accepted in our discretion, can you reschedule an Advice Consultation Service within 24 hours of the scheduled time. 
 
4.3.2 You have the right to cancel your Advice Consultation Service no later than 24 hours before the time at which the Advice Consultation Service is scheduled. Only in the event of extenuating circumstances, at our complete discretion, can you cancel an Advice Consultation Service within 24 hours of the scheduled time.
 
4.3.3 If you cancel an Advice Consultation Service within 24 hours of the scheduled start time, then we reserve the right to charge you for the Advice Consultation Service and you are not entitled to any refund.
 
4.4 Our rights to make changes 
 
4.4.1 We may change the Advice Consultation Services and/or Website:
 
4.4.1.1 to reflect changes in relevant laws and regulatory requirements; and
 
4.4.1.2 to implement minor technical adjustments and improvements. 
 
4.4.2 In exceptional circumstances we may need to reschedule an Advice Consultation Service. In those instances, we will give you 24 hours’ notice where practical.
 
4.4.3 We may cancel or suspend your access to the Advice Consultation Services if we consider that you have acted in breach of these terms and conditions. 
 
 
4.4.4 We reserve the right in all cases, at our complete discretion, to decline to offer you Advice Consultation Services. Where we do so decline we will return any payment when we notify you of our decision. 
 
4.4.5 In exceptional circumstances, such as, but not limited to, illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the Advice Consultation Services to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for services not yet provided.
 
4.5 Providing the service
 
4.5.1 The duration of an Advice Consultation Service is 1 hour. 
 
4.5.2 The format of the Advice Consultation Service consists of a PowerPoint Presentation provided by us which covers the main considerations, formality requirements and processes involved to effectively create a legally valid Will or LPA. However, the content can be modified to any extent, to suit the specific needs of the client. This can be requested by you when providing your instructions and must be accepted by us. 
 
4.5.3 Before the Advice Consultation Service, we ask that you do the following:
 
4.5.3.1 To provide us with a concise summary of the information and most pressing questions you would like to cover in the Advice Consultation Service, so as to increase the effectiveness and efficiency of our services for you in the 1-hour time slot. 
 
4.5.3.2 If we agree to provide the Advice Consultation Service in person or over the telephone, we ask that you are ready to start at the scheduled time. If you are late, we will still finish on time. 
 
4.5.3.3 If we agree to provide the Advice Consultation Service online, we ask that you set up the camera, laptop or mobile so that when we start the Advice Consultation Service, we are both ready to commence the meeting. If you are late, we will still finish on time.
 
4.5.4 During the Advice Consultation Service, we ask that you do the following:
 
4.5.4.1 Ask as many questions you wish to be answered which relate to the estate planning services covered in the Advice Consultation Services;
 
4.5.4.2 Listen carefully to the advice provided and take notes of any salient points;
 
4.5.4.3 Be respectful to us when we provide our advice; and
 
4.5.4.4 Ask any follow-up questions you may have and ask for any terminologies, guidance or explanations to be clarified, so as to enhance your understanding. 
 
4.5.5 After the Advice Consultation Service we shall provide you with a concise summary of the salient points we discussed as well as the answers to the most important questions asked before and during the Advice Consultation Service. 
 
 
4.6 Price and payment 
 
4.6.1 The price of the Advice Consultation Service will be the price displayed on the website. You shall be entitled to discounts where applicable. 
 
4.6.2 The total price for the Advice Consultation Service requested and provided, including any additional services requested and provided, will be displayed in your invoice. 
 
4.6.3 Your invoice will be sent out following the completion of your Advice Consultation Service. 
 
4.6.4 Full payment must be made within 14 days of the date of the invoice. 
 
5. Online Will Writing Services 
 
5.1 Our contract with you 
 
5.1.1 Our acceptance of your instructions through the website for the Online Will Writing Services will take place at the time when we receive and process your form submission and sufficient photo and address ID, at which point a contract will come into existence between you and us.
 
5.1.2 Your instructions must be provided through the online form on our website, which can be found here: https://adewills.co.uk/write-my-will/. 
 
5.1.3 By providing us with your instructions for Online Will Writing Services, you agree to be bound by these terms and conditions and our Privacy Policy. 
 
5.2 Our services 
 
5.2.1 Please check that the Online Will Writing Services we offer are suitable for your use before you provide your instructions to us. It is important that you read through the various pages on our Website before you provide instructions for the Online Will Writing Services.
 
5.2.2 The Online Will Writing Services are not suitable for you if your permanent home is not in England or Wales or if you own a business, agricultural property or assets outside of the UK. 
 
5.2.3 You must be 18 years of age or older in order to be able to provide instructions to us for the Online Will Writing Services. 
 
5.2.4 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of providing us with your instructions for the Online Will Writing Services and are not false or misleading or misrepresent your identity. Where requested, you must provide us with valid and complete contact details including your date of birth, a valid email address and a valid residential address.
 
5.2.5 The Online Will Writing Services are intended for your use only and you warrant that any advice, information or Documents provided in the Online Will Writing Services to you by us are not for resale and that you are acting as principal only and not as agent for another party. We shall not be liable for the Documents and/or Services to any third party.
 
5.3 Your rights to make changes
 
5.3.1 Due to the bespoke nature of the Documents, you are not entitled to cancel your order or to return the Documents unless either (i) the file cannot be opened or is corrupted when you try to download the Document; or (ii) any printed version of the Document ordered is damaged upon receipt. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
 
5.3.2 In the event that you order a printed version of the Document which is damaged upon receipt, we will bear the costs of the return.
 
5.3.3 All replacements for faulty or damaged Documents will be undertaken within 14 days of receipt of the returned Documents or the date you notify us that the Documents cannot be opened or are corrupted.
 
5.3.4If you have subscribed to receive unlimited Will Writing Services amendments, then you have the right to cancel your subscription to the Services without giving any reason. To exercise your right to cancel the Services you must notify us by email to info@adewills.co.uk. You must provide us with a clear statement of your decision to cancel the Services. We will communicate to you an acknowledgement of receipt of such cancellation by email as soon as reasonably practicable.
 
5.3.5 If you cancel the Services you will be allowed to continue revising your Documents for the remainder of the period you have paid for. At the end of this period, you will no longer be allowed to update your Documents. 
 
5.4 Our rights to make changes 
 
5.4.1 We may change the Online Will Writing Services and/or Website:
 
5.4.1.1 to reflect changes in relevant laws and regulatory requirements; and
 
5.4.1.2 to implement minor technical adjustments and improvements. 
 
5.4.2 We may cancel or suspend your access to the Documents and/or Online Will Writing Services if we consider that you have acted in breach of these terms and conditions. 
 
5.4.3 We reserve the right in all cases, at our complete discretion, to decline to offer you Documents and/or Online Will Writing Services. Where we do so decline we will return any payment when we notify you of our decision. 
 
5.4.4 In exceptional circumstances, such as, but not limited to, illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the Online Will Writing Services to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for services not yet provided.
 
5.5 Providing the service
 
5.5.1 You must submit your instructions to us through the website at https://adewills.co.uk/write-my-will/.  
 
5.5.2 If you wish to submit your instructions for Online Couples Will Writing Services each yourself and your spouse must make separate form submissions through the website containing your instructions. 
 
5.5.3 Whilst attention must be given to clause 15.2 of these terms and conditions, once we have received your instructions, we shall review them to check that all the necessary information required to produce your Documents have been properly and sufficiently provided, in accordance with the Society of Will Writer’s Code of Practice.
 
5.5.4 If we feel there are any concerns which may affect the validity or legality of the Will based on the instructions as provided through the website:
 
5.5.4.1 We shall contact you using your given email address and/phone number to ask for clarification or further information.
 
5.5.4.2 If we are still unsatisfied with any matters, we will contact you to arrange a Home Visit Appointment or any other services to endeavour to produce safeguards in response to any concerns raised. 
 
5.5.4.3 If you refuse to cooperate with us in order to satisfactorily endeavour to produce these safeguards, we can refuse to continue providing our Online Will Writing Services to you. 
 
5.5.5 After we are satisfied with the level of instructions and any further information required and provided, we shall provide you with an electronic version of your Draft Documents to your given email address within 7 days of receiving the full instructions or the required further information. Your Draft Documents will be sent with a Clause Clarification Guide to explain the clauses in your Documents. This only applies where the Draft Documents in question are Wills. 
 
5.5.6 On receiving your initial Draft Documents you must provide us with either (i) amendments or changes you wish to be made or (ii) confirmation as to its contents.
 
5.5.7 If you provide us with amendments or changes you wish to make, we shall advise you on the effect and feasibility of these and comply with them if we are satisfied that they will not affect the legality or validity of your Documents. If we are not satisfied as such, and you refuse to accept our professional judgment and recommendations, then we can refuse to provide you with our Online Will Writing Services and/or Documents. 
 
5.5.8 If you provide us with confirmation as to the contents of your Draft Documents, we shall provide you with an electronic version of your Documents ready to print and sign. Your Documents will be accompanied with a Signing Guide. 
 
5.5.9 If you have selected a printed Will Service, then we shall post your Documents to your given home address and email you an electronic version of your Signing Guide. 
 
5.6 Price and payment 
 
5.6.1 The price of the Online Will Writing Service will be the price displayed on the website. You shall be entitled to discounts where applicable. 
 
5.6.2 The total price for the Online Will Writing Service requested and provided, including any additional services requested and provided, will be displayed in your invoice. 
 
5.6.3 Your invoice will be sent out at the time of sending your initial Draft Documents requested. 
 
5.6.4 In any event, if we decide not to send you your invoice at the time of sending your initial Draft Documents, and we provide you with your initial Draft Documents for review, we reserve the right to invoice you for the total price of the requested Services after 21 days of sending you the Draft Documents.
 
5.6.5 Full payment must be made within 14 days of the date of the invoice. 
 
6. Telephone Will Writing Services 
 
6.1 Our contract with you 
 
6.1.1 Our acceptance of your instructions for the Telephone Will Writing Services will take place at the time when we receive and process your instructions and sufficient photo and address ID, and provide you with confirmation of your time and date for the Telephone Will Writing Instruction Meeting, at which point a contract will come into existence between you and us.
 
6.1.2 Your instructions to arrange the Telephone Will Writing Services can be provided by, but not limited to, phone calls, the Website, email, in person, social media messaging or text. 
 
6.1.3 By providing us with your instructions for Telephone Will Writing Services, you agree to be bound by these terms and conditions and our Privacy Policy. 
 
6.2 Our services 
 
6.2.1 Please check that the Telephone Will Writing Services we offer are suitable for your use before you provide your instructions to us. It is important that you read through the various pages on our Website before you provide instructions for the Telephone Will Writing Services.
 
6.2.2 The Telephone Will Writing Services are not suitable for you if your permanent home is not in England or Wales or if you own a business, agricultural property or assets outside of the UK. 
 
6.2.3 You must be 18 years of age or older in order to be able to provide instructions to us for the Telephone Will Writing Services. 
 
6.2.4 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of providing us with your instructions for the Telephone Will Writing Services and are not false or misleading or misrepresent your identity. Where requested, you must provide us with valid and complete contact details including your date of birth, a valid email address and a valid residential address.
 
6.2.5 The Telephone Will Writing Services are intended for your use only and you warrant that any advice, information or Documents provided in the Telephone Will Writing Services to you by us are not for resale and that you are acting as principal only and not as agent for another party. We shall not be liable for the Documents and/or Services to any third party.
 
6.3 Your rights to make changes
 
6.3.1 You have the right to reschedule your Telephone Will Writing Instructions Meeting no later than 24 hours before the time at which the Instructions Meeting is scheduled. Only in the event of extenuating circumstances, as accepted in our discretion, can you reschedule an Instructions Meeting within 24 hours of the scheduled time. 
 
6.3.2 You have the right to cancel your Telephone Will Writing Instructions Meeting no later than 24 hours before the time at which the Telephone Will Writing Instructions Meeting is scheduled. Only in the event of extenuating circumstances, at our complete discretion, can you cancel a Telephone Will Writing Instructions Meeting within 24 hours of the scheduled time.
 
6.3.3 If you cancel a Telephone Will Writing Instructions Meeting within 24 hours of the scheduled start time, then we reserve the right to charge you for the Telephone Will Writing Instructions Meeting and you are not entitled to any refund.
 
6.3.4 Due to the bespoke nature of the Documents, you are not entitled to cancel your order or to return the Documents unless either (i) the file cannot be opened or is corrupted when you try to download the Document; or (ii) any printed version of the Document ordered is damaged upon receipt. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
 
6.3.5 In the event that you order a printed version of the Document which is damaged upon receipt, we will bear the costs of the return.
 
6.3.6 All replacements for faulty or damaged Documents will be undertaken within 14 days of receipt of the returned Documents or the date you notify us that the Documents cannot be opened or are corrupted.
 
6.3.7If you have subscribed to receive unlimited Will Writing Services amendments, then you have the right to cancel your subscription to the Services without giving any reason. To exercise your right to cancel the Services you must notify us by email to info@adewills.co.uk. You must provide us with a clear statement of your decision to cancel the Services. We will communicate to you an acknowledgement of receipt of such cancellation by email as soon as reasonably practicable.
 
6.3.8 If you cancel the Services you will be allowed to continue revising your Documents for the remainder of the period you have paid for. At the end of this period, you will no longer be allowed to update your Documents. 
 
6.4 Our rights to make changes 
 
6.4.1 We may change the Telephone Will Writing Services and/or Website:
 
6.4.1.1 to reflect changes in relevant laws and regulatory requirements; and
 
6.4.1.2 to implement minor technical adjustments and improvements. 
 
6.4.2 In exceptional circumstances we may need to reschedule a Telephone Will Writing Instructions Meeting. In those instances, we will give you 24 hours’ notice where practical.
 
6.4.3 We may cancel or suspend your access to the Documents and/or Telephone Will Writing Services if we consider that you have acted in breach of these terms and conditions. 
 
6.4.4 We reserve the right in all cases, at our complete discretion, to decline to offer you Documents and/or Telephone Will Writing Services. Where we do so decline we will return any payment when we notify you of our decision. 
 
6.4.5 In exceptional circumstances, such as, but not limited to, illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the Telephone Will Writing Services to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for services not yet provided.
 
6.5 Providing the service
 
6.5.1 Your instructions to request the Telephone Will Writing Services and to arrange the Telephone Will Writing Instructions Meeting can be provided by, but not limited to, phone calls, the Website, email, in person, social media messaging or text.
 
6.5.2 Your instructions for your Documents will be obtained by us from you in a Telephone Will Writing Instructions Meeting.  
 
6.5.3 The Telephone Will Writing Instructions Meeting will be conducted by us online (via, but not limited to, Zoom, Google Meets or Microsoft Teams) or over the telephone, to your provided phone number. 
 
6.5.4 If you wish to provide your instructions for Telephone Couples Will Writing Services for each yourself and your spouse, we will obtain these from you both in the same Telephone Will Writing Instructions Meeting. If you wish to have separate meetings, it is your responsibility to inform us of this before the Telephone Will Writing Instructions Meeting.  
 
6.5.5 Whilst attention must be given to clause 15.2 of these terms and conditions, once we have received your instructions in the Telephone Will Writing Instructions Meeting, we shall review them to check that all the necessary information required to produce your Documents have been properly and sufficiently provided in accordance with the Society of Will Writer’s Code of Practice. 
 
6.5.6 If we feel there are any concerns which may affect the validity or legality of the Will based on the instructions as provided in the Telephone Will Writing Instructions Meeting:
 
6.5.6.1 We shall ask you during the Telephone Will Writing Instructions Meeting or, if after the Telephone Will Writing Instructions Meeting, contact you using your given email address and/phone number to ask for clarification or further information.
 
6.5.6.2 If we are still unsatisfied with any matters, we will contact you to arrange a Home Visit Appointment or any other services to endeavour to produce safeguards in response to any concerns raised. 
 
6.5.6.3 If you refuse to cooperate with us in order to satisfactorily endeavour to produce these safeguards, we can refuse to continue providing our Telephone Will Writing Services to you. 
 
6.5.7 After we are satisfied with the level of instructions and any further information required and provided, we shall provide you with an electronic version of your Draft Documents to your given email address within 7 days of receiving the full instructions or the required further information. Your Draft Documents will be sent with a Clause Clarification Guide to explain the clauses in your Documents. This only applies where the Draft Documents in question are Wills. 
 
6.5.8 On receiving your initial Draft Documents you must provide us with either (i) amendments or changes you wish to be made or (ii) confirmation as to its contents.
 
6.5.9 If you provide us with amendments or changes you wish to make, we shall advise you on the effect and feasibility of these and comply with them if we are satisfied that they will not affect the legality or validity of your Documents. If we are not satisfied as such, and you refuse to accept our professional judgment and recommendations, then we can refuse to provide you with our Telephone Will Writing Services and/or Documents. 
 
6.5.10 If you provide us with confirmation as to the contents of your Draft Documents, we shall provide you with an electronic version of your Documents ready to print and sign. Your Documents will be accompanied with a Signing Guide. 
 
6.5.11 If you have selected a printed Will Service, then we shall post your Documents to your given home address and email you an electronic version of your Signing Guide. 
 
6.6 Price and payment 
 
6.6.1 The price of the Telephone Will Writing Service will be the price displayed on the website. You shall be entitled to discounts where applicable. 
 
6.6.2 The total price for the Telephone Will Writing Service requested and provided, including any additional services requested and provided, will be displayed in your invoice. 
 
6.6.3 Your invoice will be sent out at the time of sending your initial Draft Documents requested. 
 
6.6.4 In any event, if we decide not to send you your invoice at the time of sending your initial Draft Documents, and we provide you with your initial Draft Documents for review, we reserve the right to invoice you for the total price of the requested Services after 21 days of sending you the Draft Documents.
 
6.6.5 Full payment must be made within 14 days of the date of the invoice. 
 
7. Optional Will Writing Services 
 
7.1 Our contract with you 
 
7.1.1 Our acceptance of your instructions for the Optional Will Writing Services will take place at the time when we receive and process your instructions and sufficient photo and address ID, at which point a contract will come into existence between you and us.
 
7.1.2 Your instructions for the Optional Will Writing Services can be provided by, but not limited to, phone calls, the Website, email, in person, social media messaging or text.
 
7.1.3 By providing us with your instructions for Optional Will Writing Services, you agree to be bound by these terms and conditions and our Privacy Policy.
 
7.2 Our services 
 
7.2.1 Please check that the Optional Will Writing Services we offer are suitable for your use before you provide your instructions to us. It is important that you read through the various pages on our Website before you provide instructions for the Optional Will Writing Services.
 
7.2.2 The Optional Will Writing Services are not suitable for you if your permanent home is not in England or Wales or if you own a business, agricultural property or assets outside of the UK. 
 
7.2.3 You must be 18 years of age or older in order to be able to provide instructions to us for the Optional Will Writing Services. 
 
7.2.4 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of providing us with your instructions for the Optional Will Writing Services and are not false or misleading or misrepresent your identity. Where requested, you must provide us with valid and complete contact details including your date of birth, a valid email address and a valid residential address.
 
7.2.5 The Optional Will Writing Services are intended for your use only and you warrant that any advice, information or Documents provided in the Optional Will Writing Services to you by us are not for resale and that you are acting as principal only and not as agent for another party. We shall not be liable for the Documents and/or Services to any third party.
 
7.3 Your rights to make changes
 
7.3.1 If you have requested a Home Visit Appointment, you have the right to reschedule your Home Visit Appointment no later than 24 hours before the time at which the Home Visit Appointment is scheduled. Only in the event of extenuating circumstances, as accepted in our discretion, can you reschedule a Home Visit Appointment within 24 hours of the scheduled time. 
 
7.3.2 You have the right to cancel your Home Visit Appointment no later than 24 hours before the time at which the Home Visit Appointment is scheduled. Only in the event of extenuating circumstances, at our complete discretion, can you cancel a Home Visit Appointment within 24 hours of the scheduled time.
 
7.3.3 If you cancel a Home Visit Appointment within 24 hours of the scheduled start time, then we reserve the right to charge you for the Home Visit Appointment and you are not entitled to any refund.
 
7.3.4 Due to the bespoke nature of the Documents, you are not entitled to cancel your order or to return the Documents unless either (i) the file cannot be opened or is corrupted when you try to download the Document; or (ii) any printed version of the Document ordered is damaged upon receipt. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
 
7.3.5 In the event that you order a printed version of the Document which is damaged upon receipt, we will bear the costs of the return.
 
7.3.6 All replacements for faulty or damaged Documents will be undertaken within 14 days of receipt of the returned Documents or the date you notify us that the Documents cannot be opened or are corrupted.
 
7.3.7If you have subscribed to receive unlimited Will Writing Services amendments, then you have the right to cancel your subscription to the Services without giving any reason. To exercise your right to cancel the Services you must notify us by email to info@adewills.co.uk. You must provide us with a clear statement of your decision to cancel the Services. We will communicate to you an acknowledgement of receipt of such cancellation by email as soon as reasonably practicable.
 
7.3.8 If you cancel the Services you will be allowed to continue revising your Documents for the remainder of the period you have paid for. At the end of this period, you will no longer be allowed to update your Documents. 
 
7.4 Our rights to make changes 
 
7.4.1 We may change the Optional Will Writing Services and/or Website:
 
7.4.1.1 to reflect changes in relevant laws and regulatory requirements; and
 
7.4.1.2 to implement minor technical adjustments and improvements. 
 
7.4.2 In exceptional circumstances we may need to reschedule a Home Visit Appointment. In those instances, we will give you 24 hours’ notice where practical.
 
7.4.3 We may cancel or suspend your access to the Documents and/or Optional Will Writing Services if we consider that you have acted in breach of these terms and conditions. 
 
7.4.4 We reserve the right in all cases, at our complete discretion, to decline to offer you Documents and/or Optional Will Writing Services. Where we do so decline we will return any payment when we notify you of our decision. 
 
7.4.5 In exceptional circumstances, such as, but not limited to, illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the Optional Will Writing Services to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for services not yet provided.
 
7.5 Providing the service
 
7.5.1 Your instructions to request the Optional Will Writing Services can be provided:
 
7.5.1.1 by, but not limited to, phone calls, the Website, email, in person, social media messaging or text.
 
7.5.1.2 at any time before, during or after receiving Online or Telephone Will Writing Services. 
 
7.5.2 Whilst attention must be given to clause 15.2 of these terms and conditions, once we have received your instructions for the Optional Will Writing Services, we shall review them to check that all the necessary information required to produce your Documents and provide the Services have been properly and sufficiently provided in accordance with the Society of Will Writer’s Code of Practice. 
 
7.5.3 If we feel there are any concerns which may affect the validity or legality of the Will based on the instructions for the Optional Will Writing Services:
 
7.5.3.1 We shall contact you using your given email address and/phone number to ask for clarification or further information.
 
7.5.3.2 If we are still unsatisfied with any matters, we will contact you to arrange a Home Visit Appointment or any other services to endeavour to produce safeguards in response to any concerns raised. 
 
7.5.3.3 If you refuse to cooperate with us in order to satisfactorily endeavour to produce these safeguards, we can refuse to continue providing our Optional Will Writing Services to you. 
 
7.5.4 Where Documents are requested as part of the Optional Will Writing Services, after we are satisfied with the level of instructions and any further information required and provided, we shall provide you with an electronic version of your Draft Documents to your given email address within 7 days of receiving the full instructions or the required further information. Your Draft Documents will be sent with a Clause Clarification Guide to explain the clauses in your Documents. This only applies where the Draft Documents in question are Wills. 
 
7.5.5 On receiving your initial Draft Documents you must provide us with either (i) amendments or changes you wish to be made or (ii) confirmation as to its contents.
 
7.5.6 If you provide us with amendments or changes you wish to make, we shall advise you on the effect and feasibility of these and comply with them if we are satisfied that they will not affect the legality or validity of your Documents. If we are not satisfied as such, and you refuse to accept our professional judgment and recommendations, then we can refuse to provide you with our Optional Will Writing Services and/or Documents. 
 
7.5.7 If you provide us with confirmation as to the contents of your Draft Documents, we shall provide you with an electronic version of your Documents ready to print and sign. Your Documents will be accompanied with a Signing Guide. 
 
7.5.8 If you have selected a Printed Will Writing Service, then we shall post your Documents to your given home address and email you an electronic version of your Signing Guide. 
 
7.6 Price and payment 
 
7.6.1 The price of the Optional Will Writing Service will be the price displayed on the website. You shall be entitled to discounts where applicable. 
 
7.6.2 The total price for the Optional Will Writing Service requested and provided, including any additional services requested and provided, will be displayed in your invoice. 
 
7.6.3 If Documents are requested as part of your Optional Will Writing Services, then your invoice will be sent out at the time of sending your initial Draft Documents requested. 
 
7.6.4 If no Documents are requested as part of your Optional Will Writing Services, then your invoice will be sent out at the time or on the same day of providing the Optional Will Writing Services. 
 
7.6.5 In any event, if we decide not to send you your invoice at the time of sending your initial Draft Documents, and we provide you with your initial Draft Documents for review, we reserve the right to invoice you for the total price of the requested Services after 21 days of sending you the Draft Documents.
 
7.6.6 Full payment must be made within 14 days of the date of the invoice. 
 
8. Online LPA Services 
 
8.1 Our contract with you 
 
8.1.1 Our acceptance of your instructions through the website for the Online LPA Services will take place at the time when we receive and process your form submission and sufficient photo and address ID, at which point a contract will come into existence between you and us.
 
8.1.2 Your instructions must be provided through the online form on our website, which can be found at https://adewills.co.uk/make-my-health-lpa/ or https://adewills.co.uk/make-my-financial-lpa/.  
 
8.1.3 By providing us with your instructions for Online LPA Services, you agree to be bound by these terms and conditions and our Privacy Policy. 
 
8.2 Our services 
 
8.2.1 Please check that the Online LPA Services we offer are suitable for your use before you provide your instructions to us. It is important that you read through the various pages on our Website before you provide instructions for the Online LPA Services.
 
8.2.2 The Online LPA Services may not be suitable for you if your permanent home is not in England or Wales or if you own a business, agricultural property or assets outside of the UK. Whether an LPA is accepted in another country depends upon the country and the institution receiving the document. 
 
8.2.3 You must be 18 years of age or older in order to be able to provide instructions to us for the Online LPA Services. 
 
8.2.4 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of providing us with your instructions for the Online LPA Services and are not false or misleading or misrepresent your identity. Where requested, you must provide us with valid and complete contact details including your date of birth, a valid email address and a valid residential address.
 
8.2.5 The Online LPA Services are intended for your use only and you warrant that any advice, information or Documents provided in the Online LPA Services to you by us are not for resale and that you are acting as principal only and not as agent for another party. We shall not be liable for the Documents and/or Services to any third party.
 
8.3 Your rights to make changes
 
8.3.1 Due to the bespoke nature of the Documents, you are not entitled to cancel your order or to return the Documents unless either (i) the file cannot be opened or is corrupted when you try to download the Document; or (ii) any printed version of the Document ordered is damaged upon receipt. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
 
8.3.2 In the event that you order a printed version of the Document which is damaged upon receipt, we will bear the costs of the return.
 
8.3.3 All replacements for faulty or damaged Documents will be undertaken within 14 days of receipt of the returned Documents or the date you notify us that the Documents cannot be opened or are corrupted.
 
8.4 Our rights to make changes 
 
8.4.1 We may change the Online LPA Services and/or Website:
 
8.4.1.1 to reflect changes in relevant laws and regulatory requirements; and
 
8.4.1.2 to implement minor technical adjustments and improvements. 
 
8.4.2 We may cancel or suspend your access to the Documents and/or Online LPA Services if we consider that you have acted in breach of these terms and conditions. 
 
8.4.3 We reserve the right in all cases, at our complete discretion, to decline to offer you Documents and/or Online LPA Services. Where we do so decline we will return any payment when we notify you of our decision. 
 
8.4.4 In exceptional circumstances, such as, but not limited to, illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the Online LPA Services to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for services not yet provided.
 
8.5 Providing the service
 
8.5.1 You must submit your instructions to us through the website at https://adewills.co.uk/make-my-health-lpa/ or https://adewills.co.uk/make-my-financial-lpa/.  
 
8.5.2 If you wish to submit your instructions for Online LPA Services for both (i) Health and Welfare; and (ii) Property and Financial Affairs LPAs, then you must make separate form submissions through the website containing your instructions.
 
8.5.3 If you wish to submit your instructions for Online Couples LPA Services each yourself and your spouse must make separate form submissions through the website containing your instructions.
 
8.5.4 Whilst attention must be given to clause 15.2 of these terms and conditions, once we have received your instructions, we shall review them to check that all the necessary information required to produce your Documents have been properly and sufficiently provided, in accordance with the Society of Will Writer’s Code of Practice.
 
8.5.5 If we feel there are any concerns which may affect the validity or legality of the LPA based on the instructions as provided through the website:
 
8.5.5.1 We shall contact you using your given email address and/phone number to ask for clarification or further information.
 
8.5.5.2 If we are still unsatisfied with any matters, we will contact you to arrange a Home Visit Appointment or any other services to endeavour to produce safeguards in response to any concerns raised. 
 
8.5.5.3 If you refuse to cooperate with us in order to satisfactorily endeavour to produce these safeguards, we can refuse to continue providing our Online LPA Services to you. 
 
8.5.6 After we are satisfied with the level of instructions and any further information required and provided, we shall provide you with an electronic version of your Draft Documents to your given email address within 7 days of receiving the full instructions or the required further information. 
 
8.5.7 On receiving your initial Draft Documents you must provide us with either (i) amendments or changes you wish to be made or (ii) confirmation as to its contents.
 
8.5.8 If you provide us with amendments or changes you wish to make, we shall advise you on the effect and feasibility of these and comply with them if we are satisfied that they will not affect the legality or validity of your Documents. If we are not satisfied as such, and you refuse to accept our professional judgment and recommendations, then we can refuse to provide you with our Online LPA Services and/or Documents. 
 
8.5.9 If you provide us with confirmation as to the contents of your Draft Documents, we shall provide you with an electronic version of your Documents ready to print and sign. Your Documents will be accompanied with a Signing Guide. 
 
8.5.10 If you have selected a printed LPA Service, then we shall post your Documents to your given home address and email you an electronic version of your Signing Guide. 
 
8.6 Price and payment 
 
8.6.1 The price of the Online LPA Service will be the price displayed on the website. You shall be entitled to discounts where applicable. 
 
8.6.2 The total price for the Online LPA Service requested and provided, including any additional services requested and provided, will be displayed in your invoice. 
 
8.6.3 Your invoice will be sent out at the time of sending your initial Draft Documents requested. 
 
8.6.4 In any event, if we decide not to send you your invoice at the time of sending your initial Draft Documents, and we provide you with your initial Draft Documents for review and no feedback is provided after 21 days, we reserve the right to invoice you for the Services provided at that time.
 
8.6.5 Full payment must be made within 14 days of the date of the invoice. 
 
9. Telephone LPA Services 
 
9.1 Our contract with you 
 
9.1.1 Our acceptance of your instructions for the Telephone LPA Services will take place at the time when we receive and process your instructions and sufficient photo and address ID, and provide you with confirmation of your time and date for the Telephone LPA Services Instructions Meeting, at which point a contract will come into existence between you and us.
 
9.1.2 Your instructions to arrange the Telephone LPA Services can be provided by, but not limited to, phone calls, the Website, email, in person, social media messaging or text. 
 
9.1.3 By providing us with your instructions for Telephone LPA Services, you agree to be bound by these terms and conditions and our Privacy Policy. 
 
9.2 Our services 
 
9.2.1 Please check that the Telephone LPA Services we offer are suitable for your use before you provide your instructions to us. It is important that you read through the various pages on our Website before you provide instructions for the Telephone LPA Services.
 
9.2.2 The Telephone LPA Services may not be suitable for you if your permanent home is not in England or Wales or if you own a business, agricultural property or assets outside of the UK. Whether an LPA is accepted in another country depends upon the country and the institution receiving the document. 
 
9.2.3 You must be 18 years of age or older in order to be able to provide instructions to us for the Telephone LPA Services. 
 
9.2.4 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of providing us with your instructions for the Telephone LPA Services and are not false or misleading or misrepresent your identity. Where requested, you must provide us with valid and complete contact details including your date of birth, a valid email address and a valid residential address.
 
9.2.5 The Telephone LPA Services are intended for your use only and you warrant that any advice, information or Documents provided in the Telephone LPA Services to you by us are not for resale and that you are acting as principal only and not as agent for another party. We shall not be liable for the Documents and/or Services to any third party.
 
9.3 Your rights to make changes
 
9.3.1 You have the right to reschedule your Telephone LPA Instructions Meeting no later than 24 hours before the time at which the Instructions Meeting is scheduled. Only in the event of extenuating circumstances, as accepted in our discretion, can you reschedule an Instructions Meeting within 24 hours of the scheduled time. 
 
9.3.2 You have the right to cancel your Telephone LPA Instructions Meeting no later than 24 hours before the time at which the Telephone LPA Instructions Meeting is scheduled. Only in the event of extenuating circumstances, at our complete discretion, can you cancel a Telephone LPA Instructions Meeting within 24 hours of the scheduled time.
 
9.3.3 If you cancel a Telephone LPA Instructions Meeting within 24 hours of the scheduled start time, then we reserve the right to charge you for the Telephone LPA Instructions Meeting and you are not entitled to any refund.
 
9.3.4 Due to the bespoke nature of the Documents, you are not entitled to cancel your order or to return the Documents unless either (i) the file cannot be opened or is corrupted when you try to download the Document; or (ii) any printed version of the Document ordered is damaged upon receipt. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
 
9.3.5 In the event that you order a printed version of the Document which is damaged upon receipt, we will bear the costs of the return.
 
9.3.6 All replacements for faulty or damaged Documents will be undertaken within 14 days of receipt of the returned Documents or the date you notify us that the Documents cannot be opened or are corrupted.
 
9.4 Our rights to make changes 
 
9.4.1 We may change the Telephone LPA Services and/or Website:
 
9.4.1.1 to reflect changes in relevant laws and regulatory requirements; and
 
9.4.1.2 to implement minor technical adjustments and improvements. 
 
9.4.2 In exceptional circumstances we may need to reschedule a Telephone LPA Instructions Meeting. In those instances, we will give you 24 hours’ notice where practical.
 
9.4.3 We may cancel or suspend your access to the Documents and/or Telephone LPA Services if we consider that you have acted in breach of these terms and conditions. 
 
9.4.4 We reserve the right in all cases, at our complete discretion, to decline to offer you Documents and/or Telephone LPA Services. Where we do so decline we will return any payment when we notify you of our decision. 
 
9.4.5 In exceptional circumstances, such as, but not limited to, illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the Telephone LPA Services to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for services not yet provided.
 
9.5 Providing the service
 
9.5.1 Your instructions to request the Telephone LPA Services and to arrange the Telephone LPA Instructions Meeting can be provided by, but not limited to, phone calls, the Website, email, in person, social media messaging or text.
 
9.5.2 Your instructions for your Documents will be obtained by us from you in a Telephone LPA Instructions Meeting.  
 
9.5.3 The Telephone LPA Instructions Meeting will be conducted by us online (via, but not limited to, Zoom, Google Meets or Microsoft Teams) or over the telephone, to your provided phone number.
 
9.5.4 If you wish to provide your instructions for Telephone Couples LPA Services for each yourself and your spouse, we will obtain these from you both in the same Telephone LPA Instructions Meeting. If you wish to have separate meetings, it is your responsibility to inform us of this before the Telephone LPA Instructions Meeting.  
 
9.5.5 Whilst attention must be given to clause 15.2 of these terms and conditions, once we have received your instructions in the Telephone LPA Instructions Meeting, we shall review them to check that all the necessary information required to produce your Documents have been properly and sufficiently provided, in accordance with the Society of Will Writer’s Code of Practice.
 
9.5.6 If we feel there are any concerns which may affect the validity or legality of the Will based on the instructions as provided in the Telephone LPA Instructions Meeting:
 
9.5.6.1 We shall ask you during the Telephone LPA Instructions Meeting or, if after the Telephone LPA Instructions Meeting, contact you using your given email address and/phone number to ask for clarification or further information.
 
9.5.6.2 If we are still unsatisfied with any matters, we will contact you to arrange a Home Visit Appointment or any other services to endeavour to produce safeguards in response to any concerns raised. 
 
9.5.6.3 If you refuse to cooperate with us in order to satisfactorily endeavour to produce these safeguards, we can refuse to continue providing our Telephone LPA Services to you. 
 
9.5.7 After we are satisfied with the level of instructions and any further information required and provided, we shall provide you with an electronic version of your Draft Documents to your given email address within 7 days of receiving the full instructions or the required further information. 
 
9.5.8 On receiving your initial Draft Documents you must provide us with either (i) amendments or changes you wish to be made or (ii) confirmation as to its contents.
 
9.5.9 If you provide us with amendments or changes you wish to make, we shall advise you on the effect and feasibility of these and comply with them if we are satisfied that they will not affect the legality or validity of your Documents. If we are not satisfied as such, and you refuse to accept our professional judgment and recommendations, then we can refuse to provide you with our Telephone LPA Services and/or Documents. 
 
9.5.10 If you provide us with confirmation as to the contents of your Draft Documents, we shall provide you with an electronic version of your Documents ready to print and sign. Your Documents will be accompanied with a Signing Guide. 
 
9.5.11 If you have selected a printed LPA Service, then we shall post your Documents to your given home address and email you an electronic version of your Signing Guide. 
 
9.6 Price and payment 
 
9.6.1 The price of the Telephone LPA Service will be the price displayed on the website. You shall be entitled to discounts where applicable. 
 
9.6.2 The total price for the Telephone LPA Service requested and provided, including any additional services requested and provided, will be displayed in your invoice. 
 
9.6.3 Your invoice will be sent out at the time of sending your initial Draft Documents requested. 
 
9.6.4 In any event, if we decide not to send you your invoice at the time of sending your initial Draft Documents, and we provide you with your initial Draft Documents for review, we reserve the right to invoice you for the total price of the requested Services after 21 days of sending you the Draft Documents.
 
9.6.5 Full payment must be made within 14 days of the date of the invoice. 
 
10. Optional LPA Services 
 
10.1 Our contract with you 
 
10.1.1 Our acceptance of your instructions for the Optional LPA Services will take place at the time when we receive and process your instructions and sufficient photo and address ID, at which point a contract will come into existence between you and us.
 
10.1.2 Your instructions for the Optional LPA Services can be provided by, but not limited to, phone calls, the Website, email, in person, social media messaging or text.
 
10.1.3 By providing us with your instructions for Optional LPA Services, you agree to be bound by these terms and conditions and our Privacy Policy.
 
10.2 Our services 
 
10.2.1 Please check that the Optional LPA Services we offer are suitable for your use before you provide your instructions to us. It is important that you read through the various pages on our Website before you provide instructions for the Optional LPA Services.
 
10.2.2 The Optional LPA Services may not be suitable for you if your permanent home is not in England or Wales or if you own a business, agricultural property or assets outside of the UK. Whether an LPA is accepted in another country depends upon the country and the institution receiving the document.
 
10.2.3 You must be 18 years of age or older in order to be able to provide instructions to us for the Optional LPA Services. 
 
10.2.4 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of providing us with your instructions for the Optional LPA Services and are not false or misleading or misrepresent your identity. Where requested, you must provide us with valid and complete contact details including your date of birth, a valid email address and a valid residential address.
 
10.2.5 The Optional LPA Services are intended for your use only and you warrant that any advice, information or Documents provided in the Optional LPA Services to you by us are not for resale and that you are acting as principal only and not as agent for another party. We shall not be liable for the Documents and/or Services to any third party.
 
10.3 Your rights to make changes
 
10.3.1 If you have requested a Home Visit Appointment, you have the right to reschedule your Home Visit Appointment no later than 24 hours before the time at which the Home Visit Appointment is scheduled. Only in the event of extenuating circumstances, as accepted in our discretion, can you reschedule a Home Visit Appointment within 24 hours of the scheduled time. 
 
10.3.2 You have the right to cancel your Home Visit Appointment no later than 24 hours before the time at which the Home Visit Appointment is scheduled. Only in the event of extenuating circumstances, at our complete discretion, can you cancel a Home Visit Appointment within 24 hours of the scheduled time.
 
10.3.3 If you cancel a Home Visit Appointment within 24 hours of the scheduled start time, then we reserve the right to charge you for the Home Visit Appointment and you are not entitled to any refund.
 
10.3.4 Due to the bespoke nature of the Documents, you are not entitled to cancel your order or to return the Documents unless either (i) the file cannot be opened or is corrupted when you try to download the Document; or (ii) any printed version of the Document ordered is damaged upon receipt. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
 
10.3.5 In the event that you order a printed version of the Document which is damaged upon receipt, we will bear the costs of the return.
 
10.3.6 All replacements for faulty or damaged Documents will be undertaken within 14 days of receipt of the returned Documents or the date you notify us that the Documents cannot be opened or are corrupted.
 
10.4 Our rights to make changes 
 
10.4.1 We may change the Optional LPA Services and/or Website:
 
10.4.1.1 to reflect changes in relevant laws and regulatory requirements; and
 
10.4.1.2 to implement minor technical adjustments and improvements. 
 
10.4.2 In exceptional circumstances we may need to reschedule a Home Visit Appointment. In those instances, we will give you 24 hours’ notice where practical.
 
10.4.3 We may cancel or suspend your access to the Documents and/or Optional LPA Services if we consider that you have acted in breach of these terms and conditions. 
 
10.4.4 We reserve the right in all cases, at our complete discretion, to decline to offer you Documents and/or Optional LPA Services. Where we do so decline we will return any payment when we notify you of our decision. 
 
10.4.5 In exceptional circumstances, such as, but not limited to, illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the Optional LPA Services to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for services not yet provided.
 
10.5 Providing the service
 
10.5.1 Your instructions to request the Optional LPA Services can be provided:
 
10.5.1.1 by, but not limited to, phone calls, the Website, email, in person, social media messaging or text.
 
10.5.1.2 at any time before, during or after receiving Online or Telephone LPA Services. 
 
10.5.2 Whilst attention must be given to clause 15.2 of these terms and conditions, once we have received your instructions for the Optional LPA Services, we shall review them to check that all the necessary information required to produce your Documents and provide the Services have been properly and sufficiently provided in accordance with the Society of Will Writer’s Code of Practice. 
 
10.5.3 If we feel there are any concerns which may affect the validity or legality of the Will based on the instructions for the Optional LPA Services:
 
10.5.3.1 We shall contact you using your given email address and/phone number to ask for clarification or further information.
 
10.5.3.2 If we are still unsatisfied with any matters, we will contact you to arrange a Home Visit Appointment or any other services to endeavour to produce safeguards in response to any concerns raised. 
 
10.5.3.3 If you refuse to cooperate with us in order to satisfactorily endeavour to produce these safeguards, we can refuse to continue providing our Optional LPA Services to you. 
 
10.5.4 Where Documents are requested as part of the Optional LPA Services, after we are satisfied with the level of instructions and any further information required and provided, we shall provide you with an electronic version of your Draft Documents to your given email address within 7 days of receiving the full instructions or the required further information.
 
10.5.5 On receiving your initial Draft Documents you must provide us with either (i) amendments or changes you wish to be made or (ii) confirmation as to its contents.
 
10.5.6 If you provide us with amendments or changes you wish to make, we shall advise you on the effect and feasibility of these and comply with them if we are satisfied that they will not affect the legality or validity of your Documents. If we are not satisfied as such, and you refuse to accept our professional judgment and recommendations, then we can refuse to provide you with our Optional LPA Services and/or Documents. 
 
10.5.7 If you provide us with confirmation as to the contents of your Draft Documents, we shall provide you with an electronic version of your Documents ready to print and sign. Your Documents will be accompanied with a Signing Guide. 
 
10.5.8 If you have selected a Printed LPA Service, then we shall post your Documents to your given home address and email you an electronic version of your Signing Guide. 
 
10.6 Price and payment 
 
10.6.1 The price of the Optional LPA Service will be the price displayed on the website. You shall be entitled to discounts where applicable. 
 
10.6.2 The total price for the Optional LPA Service requested and provided, including any additional services requested and provided, will be displayed in your invoice. 
 
10.6.3 If Documents are requested as part of your Optional LPA Services, then your invoice will be sent out at the time of sending your initial Draft Documents requested. 
 
10.6.4 If no Documents are requested as part of your Optional LPA Services, then your invoice will be sent out at the time or on the same day of providing the Optional LPA Services. 
 
10.6.5 In any event, if we decide not to send you your invoice at the time of sending your initial Draft Documents, and we provide you with your initial Draft Documents for review, we reserve the right to invoice you for the total price of the requested Services after 21 days of sending you the Draft Documents.
 
10.6.6 Full payment must be made within 14 days of the date of the invoice. 
11. Your data
11.1 Where we have requested data from you to provide Services, you agree to provide us with accurate and complete information.
 
11.2 You authorise us to use, store or otherwise process your personal information (in accordance with our Privacy Policy) in order to provide the Documents to you and for marketing and credit control purposes. Please read our Privacy Policy for more information on how we store and process your personal information.
 
11.3 You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
 
11.4 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our secure computer servers or those of third parties.
 
11.5 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data which you provide when accessing or ordering from the Website.
 
11.6 You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom, Microsoft Teams, Google Meet and any other form of technology. 
12. How we may use your personal information
12.1 We will use the personal information you provide to us:
12.1.1 to produce the Documents for you;
 
12.1.2 to supply the Services to you;
12.1.3 to process your payment for the Documents and/or Services; and
12.1.4 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
12.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
12.3 Please see our Privacy Policy for further information about how we may use your personal information.
13. Intellectual property rights
13.1. Ownership in, and all rights created in relation to the contents of the Website vest in us absolutely unless otherwise indicated. We retain ownership of all intellectual property rights related to the Website, including copyrights, trademarks and other proprietary rights. No licence is granted to you to use any such intellectual property save that you are permitted to use the Website in accordance with these terms and conditions. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website. The collection, arrangement and assembly of all content on the Website is the exclusive property of A.D.E Wills and is protected by copyright.
13.2 You are granted a non-exclusive, non-transferable licence by us to use our Website and to print pages from the Website. If you order and pay for a Document through the Website or otherwise from us you will be granted permission to enable you to download your Document. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.
13.3 You retain all of the intellectual property rights in your data. You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, save, copy, and utilise, your data for the purpose of providing the Documents and/or Services to you and as set out in clauses 4 to 10.
13.4 You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Documents or the content of our Website in any way; (ii) modify or make derivative works based upon our Service and Website; (iii) embed a Document as an “iframe” or “frame” from within another application; or (iv) reverse engineer or access the Website, the Services or Documents in order to (a) build a competitive product or service, (b) build a product using ideas, features, functions or graphics that are similar to those related to us, or (c) copy any ideas, features, functions or graphics of the Website. When using the Website you shall not: (i) send any correspondence that has not been suitably scanned for any software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (ii) interfere with or disrupt the integrity or performance of the Website or the data contained therein, or our Website, servers or networks; (iii) attempt to gain unauthorised access to secure pages of the Website or its related systems or networks; or (iv) take any action that imposes an unreasonably or disproportionately large load on our system.
14. Our website
14.1 The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.
 
14.2 We use our best endeavours to ensure that the information available on the website is correct and accurate however the information is provided on an “as is” and “as available basis” and may become out of date over time.
 
14.3 The legal information we provide on the website does not constitute the provision of legal advice and we do not guarantee that this is correct, complete or up to date. The information contained on the website is general legal information and should not be construed as legal advice to be applied to any specific factual situation.
 
14.4 We aim to have the Website available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all Document and Services descriptions displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order or request our Services. 
 
14.5 You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other internet connected device or service.
 
14.6 There may be a number of links on our Website to third party websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third-party websites or the services or goods that they may provide to you.
15. Disclaimer and limitation of liability
15.1 A.D.E Wills is not a law firm and is not registered or regulated by the Solicitors Regulation Authority. It is for you to satisfy yourself that the nature of the Services that we offer and the Documents provided to you meet with your requirements and are satisfactory for your purposes and any legal requirements. We cannot accept any responsibility to you if the Documents and/or Services you purchased from us are not legally correct for your situation.
15.2 When preparing Documents we have no responsibility and will accept no liability for verifying:
 
15.2.1 your identity;
 
15.2.2 your testamentary and/or mental capacity;
 
15.2.3 whether you are or were subject to any undue influence when using the Services or signing your Documents;
 
15.2.4 whether you knew, understood and approved the contents of your Documents;
 
15.2.5 whether there were or might be any actual or potential third-party beneficiary(ies) who might have a claim in law against your Estate.
 
15.3 If you do not opt for an Execution Service, a Signing Guide will be provided to assist you with the execution of your Will or LPA in accordance with the laws of England and Wales. It is entirely your responsibility to follow such guidance and to ensure that the Document is validly executed and we shall have no liability for your failure to properly execute your Document. A failure to do so will result in an invalid and unenforceable Document. We shall have no liability for the guidance notes or for the enforceability of any Document.
 
15.4 Future changes to the law may mean that your Document becomes out of date or obsolete and we cannot guarantee that the Document we provide to you will remain up to date, complete and accurate. It is not our responsibility to notify you of changes in the law or the impact of these changes on your Document and we shall bear no liability for this. The responsibility for future reviews of the terms of your Document rests with you.
 
15.5 We do not review the data you provide to create or generate a Document for the purpose of checking for legal accuracy, correctness, suitability or completeness other than where you have specifically requested this service and paid any fee due for this service. Where you have generated and produced a Document online we cannot accept responsibility for the appropriateness of the Document or that it will be suitable for your particular situation.
 
15.6 The Documents and Services are suitable for use in England and Wales only. If you live or have assets outside England and Wales then you should exercise caution when using any Document and/or Services as it may not be suitable and we shall have no liability for the suitability of the Document and/or Services. If you live or have assets outside of England and Wales, we recommend that you seek independent legal advice from a legal professional who is an expert or operates in the relevant jurisdiction. 
 
15.7 We accept no liability and offer no warranty whatsoever for Documents which are made available to you to download from the Website free of charge.
 
15.8 We disclaim any and all liability to you for the supply of the Documents and our Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Document or Service.
 
15.9 In no event shall we be liable to you for any loss of profits, loss of data or any indirect, special, or consequential loss.
 
15.10 The limitation of liability set out above does not apply to personal injury or death arising as a direct result of our negligence or any other liability which cannot be excluded or limited under applicable law.
 
15.11 We only supply the Documents and Services for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. Customer Care and Complaints Procedure 
16.1 We strive to provide quality Services and Documents and hope you will be pleased with the work we do for you. We constantly seek to improve our service and we monitor our service standards.
 
16.2 We have a formal complaints’ handling procedure, a copy of which can be obtained on request. If you are unhappy about any aspect of the service you must in the first instance contact Edward Richings. Please contact Edward at edward@adewills.co.uk or by any other method of contacting us mentioned at 3.2. We will acknowledge your complaint within 5 days of receipt and then Edward will investigate the circumstances and write to you with the results of the investigation within 56 days of receipt of the complaint.
 
16.3 These terms do not prevent you from seeking other means of redress.
 
16.4 If we can’t resolve things and if you have been advised by us, then you could refer your complaint about us to The Society of Will Writers (https://www.willwriters.com/, 01522 687888, Society of Will Writers, Chancery House, Whisby Way, Lincoln LN6 3LQ). 
 
16.5 You should make your complaint to the Society of Will Writers once we have provided you with a final decision following the investigation period of 56 days. All members of the Society of Will writers have to investigate complaints they receive from clients about the services they have provided, so you are required to contact us before The Society of Will Writers to give us an opportunity to address your concerns. 
 
16.6 In certain circumstances, The Society of Will Writers cannot help, in which case they will inform you as soon as possible. Depending on the nature and seriousness of the problem, The Society of Will Writers may:
 
16.6.1 Offer conciliation if they think there is something that can be done to resolve your complaint; or
 
16.6.2 Decide that it would be best to deal with the subject matter of the complaint by investigating it further to see whether the Society of Will Writers should discipline the Will writer in question. 
 
16.7 You can make a complaint to The Society of Will Writers by:
 
16.7.1 Using the online form: here.
 
16.7.2 Post to: The Society of Will Writers, Chancery House, Whisby Way, Lincoln, LN6 3LQ
 
16.7.3 Email to: info@willwriters.com
 
16.8 If we can’t resolve things and if you have been advised by a regulated adviser, you could refer your complaint about that adviser to the Legal Ombudsman (legalombudsman.org.uk, 0300 555 0333, Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ). 
 
16.9 You should make your complaint to the Legal Ombudsman within 6 months of our complaints handling process finishing.
 
16.10 The Ombudsman won’t accept a complaint if:
 
16.10.1 More than 6 years have elapsed from the date of the act or omission giving rise to the complaint.
 
16.10.2 More than 3 years have elapsed from the time when you should have known about the complaint.
 
16.10.3 The date of the alleged act or omission giving rise to the complaint was before 6 October 2010.
 
16.11 If you have a complaint about the professional conduct of any of our regulated advisers, you can also refer the complaint to their regulator. If you want to check if a particular adviser is regulated, please get in touch.
 
16.12 As A.D.E Wills is not regulated by the Solicitors Regulation Authority (SRA), you will not be able to make a complaint about A.D.E Wills to the SRA or make a claim on the SRA compensation fund. This is a discretionary fund maintained by the SRA for making grants to people whose money has been stolen, misappropriated or not been accounted for by a regulated person or organisation, or for those who have suffered a loss against which a regulated person or organisation should have been insured under the SRA rules, but was not.
17. How we are regulated
17.1 For legal purposes, you understand that Will writing is an unregulated industry and that we are not “licensed” by any UK body. 
 
17.2 Nonetheless, A.D.E Wills is an accredited member of the Society of Will Writers and operates in accordance with their Code of Practice. 
 
17.3 We also hold the relevant, necessary Professional Indemnity Insurance cover and the requisite level of qualifications and certifications.
18. Governing Law
18.1 These terms and conditions and our Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.
 
 
19. Other important terms
19.1 We may subcontract any part or parts of the Services and we may assign, novate or transfer any part or parts our rights and obligations under these terms and conditions to another organisation without your consent or any requirement to notify you.
 
19.2 We may alter or vary these terms and conditions and/or our Privacy Policy at any time without notice to you.
 
19.3 These terms and conditions together with our Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us for Documents and Services. No other terms whether expressed or implied shall form part of these terms and conditions. In the event of any conflict between these terms and conditions and any other term or provision on the Website, these terms and conditions shall prevail.
 
19.4 Any contract made for the Documents and/or Services is between you and us. No other person shall have any rights to enforce any of its terms. It is not intended that any of the undertakings and obligations set out in these terms and conditions shall be for the benefit of and capable of being enforced by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.
 
19.5 Each of the clauses of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
 
19.6 No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
 
19.7 Any Documents and Services we provide to the client are strictly for the use and benefit of the client and no other individual.
 
Please read the above terms carefully and ensure you understand them before signing.
 
I/We accept the above terms of business and agree to abide by them and to be bound by them. We acknowledge that we have received a copy of this agreement.
 
Signed Testator 1: _______________________________    
 
Print Name: _______________________________    
 
Signed Testator 2: _______________________________    
 
Print Name: _______________________________    
 
Dated: _______________________________    
 
Signed: _______________________________    
On behalf of the Company
 
Dated: _______________________________
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